Customer Service Administrator Required | Thermafleece

Customer Service Administrator Required

9th March 2021

Customer Service Administrator (Full time)

Brief Company Information – Eden Renewable Innovations Limited sell Thermafleece, the leading brand of British Sheep’s Wool and Recycled Insulation, into the Construction Industry

We use the wool from British hill sheep manufactured in the UK to meet the highest quality and performance standards. We are proud that Thermafleece is a British Product and manufactured in the UK.

The Role - This is an Office-based position primarily providing support to the Sales, Marketing and Production operations within the company ensuring the best possible service to customers and suppliers at all times. Candidates must have excellent communication skills and a good knowledge of sage accounting, MS word, excel and Access.

Please apply by email to cja@thermafleece.com or by letter to Christine Armstrong, Eden Renewable Innovations Ltd, Soulands Gate, Dacre CA11 OJF –

Summary of the role:

Provide excellent service to customers and merchants in a courteous, effective and timely manner. Existing experience of working in an office environment would be preferable.

Understand and resolve customer/merchant queries

Promote and provide guidance and support on the range of company products and services. Identify customer needs and promote benefits and features of appropriate products and services.

Communicate general enquiries effectively through email/fax/phone. Good Attention to detail is necessary.

Develop effective relationships with customers/colleagues/merchants to enhance performance and build trust at all levels

Laise with transport companies to ensure efficient delivery of orders

Field calls, process orders and enquiries from the company’s on-line retail operations

Conducting stock control

Providing detailed quotations and recording customer and merchant information

We are a small company so being professional and flexible and managing multiple tasks are essential. All general administrative functions will be included within this role

Attending limited shows and exhibitions throughout the year if keen to do so

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